Design from scratch for Medical Devices Market
Medical Devices market has some particularities that makes it to have its own problems and needs.
In Clever abb we are aware of this, so all our solutions have been specifically designed to address unmet needs of your market.
We make your instruments, equipments, products, etc interactive.This way you can provide new services and information to your customers and staff, and as a side benefit you get information like position of instruments, aggregated users behaviour, etc. Other great advantage is that you are notified earlier in processes, that will help you to improve your service and save inventory
How can we achieve it
We use IoT (Internet of Things) to achieve it.
We attach IoT devices or Tags to your assets, so we get information from the devices or from interaction with them.
Basically depending on the nature of your product or your needs we may use the tag or device that best suits for you.
Choice between tags or devices depends on what you want to achieve. While tags are cheaper they need interaction with users or, in case of RFID, with gateways to provide information, update location, etc.
Devices on the other hand do not need help of users or gateways to provide information such as location, when it has been autoclaved. They help users to find the asset if they are at a range to up to 100 meters. Users can interact as well with them to access to services and information.
To interact with tags & devices users must use the app for users.
Assets and equipment control
Geolocation services are great¡.
Improve your control on your assets by having a better knowledge of their location.
Allow customer and staff to create their own location alerts that will allow them to be warned when the asset of their selection reach or leave a location.
Let your carrier staff inform the specific place when they have delivered the equipment
Find solutions on how to manage the traffic of your products to cover surgeries and coordinate your team in minutes instead of hours.
Inform your customers on arrival and departures of assets, creating an outstanding customer experience
Just touching or scanning tag or devices your team and customers can inform about the consumption of material of a product, etc. Customize who and how have to receive this information to start the reposition and billing proccess. Everything in a much more intuitive and convenient way that leads to reduction of errors, shorter times and improve communication and coordination.
Thanks to this you will have real time consumptions gaining a precious time to reduce back orders, shorten delivery response or to decrease stocks.
Create a new channel of communication with customers synergistic with sales force and make life of your sales consultant easier allowing intuitive access to product data and information.
When your customer and staff interact with tags or devices it will show the information that you want to show, like documentation, data sheet, content list, videos, Virtual reality videos, presentations, spreadsheets, etc. Let update information be consulted when and where it is needed in an intuitive way.
Customers and staff can access to your pipeline at the catalogue section. Thanks to "catalogue" your team will have product information at reach anywhere, customer can review and select products from your pipeline when they need it.
It is great to give non-customers an opportunity to know more about your offer.
As products are linked to metatags you can use pathology, composition or any other feature or your product to let users find the right one.
You can enable your employees or your customers order loaner equipment, products, directly from the app in a very simple way that allow you to have better control, reduce communication mistakes, etc.
Avoid loosing sales orders, enhance communications and save time to provide a better service, etc.
Using the ordering from the app you can optimize pickup of equipments, reduce the turnover time which will help you to optimize, as well, your stock to save money.
If you can't measure it, You can't improve it.
You will be able to measure activity in an aggregated way (privacy is very important for us).
Thanks to this you will be able to know what is going on with your business; when is happening, where is happening, what it is going on with different types of users.
Get insights of your business to get better results.